Magnilearn

To tackle the challenge, I initiated a user research initiative, meticulously planning and executing a study to gain insights into the factors impacting retention. Involving the product team in the research process allowed them to witness firsthand the pain points experienced by students. Through a collaborative User Journey mapping workshop, we identified critical pain points and areas for improvement.

Working closely with the product team, we explored various solutions and prioritized them based on their potential impact. Together, we set an improvement roadmap, outlining the necessary steps to enhance student retention. Throughout the process, I provided hands-on support, assisting with product-related tasks and leveraging my user experience expertise.

One of the key initiatives involved redesigning MagniLearn's learning platform. With my guidance, a young designer and I worked closely to create an appealing new design that addressed user pain points and encouraged engagement. We established metrics to track the success of the redesign, ensuring it aligned with the desired outcomes. I facilitated the handoff process and provided ongoing guidance during the development phase until the new platform was successfully launched.

The collaborative efforts and focused approach led to notable improvements in MagniLearn's retention and user engagement. By understanding the root causes of low retention, prioritizing solutions, and executing the improvement roadmap, we achieved significant positive outcomes. The redesigned learning platform, incorporating user-centered design principles, garnered positive feedback from students, contributing to improved retention rates.

This case study exemplifies the impact of a holistic approach to addressing user retention challenges in the education sector. By combining user research, collaboration with the product team, hands-on design expertise, and effective execution, MagniLearn witnessed tangible improvements in student retention and engagement.

Lana's Feedback

Alona's expertise and product methodologies were extremely helpful through the process of understanding our users better. With her guidance, we were able to prioritize the most critical areas for enhancement and plan the execution process, involving both design and development teams.  

One aspect that sets Alona apart is that she didn't just stop at planning; she actively participated in the execution phase, ensuring that the strategies were being implemented. 

This hands-on approach demonstrated her dedication and commitment to the success of our project. Alona's deep understanding of our user's pain points and preferences helped us create a more engaging and user-friendly experience. As a result, our platform's retention rates and student satisfaction levels significantly improved.  

Alona's professionalism, proactive approach, and pleasantness make her a great partner to work with.